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Help Desk Support

We have two types of support plans for your hosting business. Per Ticket plan and Per server plans.You can choose the best plan that suites your business requirements. Note that these two plans are only for Shared and Reseller hosting business

Customer Technical Support - Per Ticket Plans - Shared & Reseller Hosting

This plan is perfect for you if you have small hosting operations with low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone.

Plan Features

  • Support for any number of servers

  • Support for any number of domains

  • 24 hours, 7 days a week support.

  • 30 minutes average response

  • 6 hour average resolution

  • Support for pre-sales issues

  • Rebooting by contacting D.C.

  • Monthly ticket usage reports

    ** Important Note:- Tickets purchased are valid only for TWO months from the date of purchase. Any unused tickets will not be carried over beyond 2 months.

Customer Technical Support - Per Server Plan - Shared & Reseller Hosting

This is our most popular plan. This would be perfect for larger growing businesses. You can add more servers to the plan or deduct as your business changes. We have three options for the plan depending on number of domains you have per server.

Plan Features

  • Support for any number of technical tickets

  • 24 hours support 7 days week.

  • 30 minutes average response

  • 6 hour average resolution

 


 

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